Home maintenance, on time, made for Ontario.
FirstKey tells you what your home needs and when, keeps every bill and warranty in one place, and helps when something breaks.
Free for homeowners. Coming soon to iPhone and Android.
What FirstKey does
Everything about your home in one app, written in plain language.
Reminders at the right time
Pick what your home has. FirstKey sets the dates for Ontario's seasons, like outdoor taps off before the frost.
Every record in one place
Costs, bills, warranties, receipts and equipment. Bring in your hydro use with Green Button. Share a full home report when you sell.
Help when something breaks
Describe it or add a photo. Get do-it-yourself steps, a warranty check, or the right trade. Gas smells and floods get safety steps right away.
Weather alerts
Environment Canada warnings for your home's area, with what to do about them, like clearing snow off vents.
Emergency info
Where the water, gas and electrical shut-offs are, with photos. Your tenants and family can see it too.
A score for your house
One number for how your home is doing, and the few things that would raise it.
Your Ontario year
A taste of what FirstKey reminds you about. Your plan depends on what your home has.
Winter Dec to Feb
- Change furnace filterEvery 3 months
- Clean HRV filtersEvery 3 months
- Test sump pumpEvery 3 months
- Test smoke and CO alarmsEvery month
Spring Mar to May
- Outdoor taps back onApr 20
- AC serviceMay 1
- Inspect roof and shinglesMay 15
- Test sump pumpBefore the spring melt
Summer Jun to Aug
- Seal the deckEvery 2 years
- Clean dryer ventTwice a year
- Re-caulk windows and doorsEvery 2 years
- Flush water heaterOnce a year
Fall Sep to Nov
- Furnace tune-upSep 15
- Shut off and drain outdoor tapsOct 20
- Clean gutters and downspoutsTwice a year
- Test smoke and CO alarmsEvery month
Bought a new build?
Ontario's new-home warranty from Tarion has deadlines that are easy to miss. Add your possession date and FirstKey reminds you before each form closes.
30-Day Form
Due in your first 30 days in the home.
Year-End Form
Due in the last 30 days of your first year.
Second-Year Form
Due in the last 30 days of your second year.
Keep a list of problems as you find them, so each form is quick to fill in. When something looks like a builder defect, the helper tells you to log it for the warranty before paying for a repair.
For landlords, tenants and local pros
One place for the people who look after a home.
Landlords
- Invite tenants with a code
- Get repair requests with photos
- Send entry notices with at least 24 hours' warning, between 8 a.m. and 8 p.m., as Ontario's rules require
- Message tenants and give them simple tasks
Tenants
- Join with the code from your landlord
- Send a repair request with a photo
- See notices, messages and where the shut-offs are
- Ask the helper what to try before calling
Pros and stores
- Pros get bookings from homeowners nearby
- Send "on the way" updates and invoices with HST
- Stores post deals and redeem coupon codes in store
- We check licence details before a pro is listed
Run a trade or a store?
Sign up in the FirstKey app under Account, then Business. Tell us your trade, the towns you serve and your licence, for example TSSA gas, 306A plumber or 309A electrician.
Ready for the bad day
Save where the main water shut-off, gas shut-off and electrical panel are, with a photo of each. Anyone in the home can find them fast.
Smell gas, fire or a CO alarm?
Get everyone out first. Then call 911, and your gas company, from outside. FirstKey helps you prepare. It doesn't replace 911.
Your information stays yours
- Stored in Canada, in Montréal, and encrypted.
- Never sold. No ads, and no tracking across other apps.
- Stores never see your name or address.
- A pro sees your address only for a job you book with them.
- Photos lose their location data before they leave your phone.
- Delete your account in the app at any time.
Help
Is FirstKey free?
Yes, for homeowners. Plans for landlords with several homes and for property managers are coming. You'll always see the price before you pay anything.
When can I get it?
FirstKey is coming soon to the App Store and Google Play.
I forgot my password.
On the sign-in screen, tap "Forgot password?". We email you a 6-digit code to set a new one.
My tenant's invite code doesn't work.
Each code works once. Ask your landlord to send a new invite from the Tenants tab.
I'm not getting reminders.
Check that notifications for FirstKey are on in your phone's settings. You can also pick a maintenance day in the app, so reminders come on the day that suits you.
How do I delete my account?
In the app, go to Account, then Privacy & security, then Delete my account. See what gets deleted.
Contact us
Email firstkeyhelp@gmail.com.